Within 14 days
If you ask within 14 days of buying Noot+, we’ll refund the full amount you paid, for any reason or none.
After 14 days
We look at each request on its merits. We’ll always refund you if Noot+ didn’t work as described and we couldn’t fix it, or if you were charged by mistake or more than once.
How to ask
- Email [email protected] with the email address you paid with (and your account’s, if it’s different). The order number from your Paddle receipt helps too.
- Or use paddle.net to find your order and ask Paddle for a refund directly.
Payments for Noot+ are sold and handled by Paddle, our reseller and merchant of record, so the refund comes from Paddle to the card or account you paid with. It usually shows within 5 to 10 business days, depending on your bank.
What happens to your rooms
Once a refund goes through, your account goes back to what it had before (if you’d upgraded to Pro and refund that, you keep Noot+ for 10 rooms). Rooms beyond what’s left go back to the free features, the most recently added first. Anything they already have stays: their modules keep working, and nothing in them is deleted. A launch-offer place that’s refunded goes back into the pool.
Paid twice
If you paid for the same plan twice, or a room that already had Noot+ was paid for, we refund the extra payment in full.
Chargebacks
Please ask us before disputing a payment with your bank; it’s quicker. A chargeback has the same effect on the room as a refund.
Your rights
Nothing in this policy takes away your rights under the Australian Consumer Law or the consumer laws where you live.